Shipping Information
- Standard (5-10 working days) and Express (3-5 working days) delivery- Shipping will be carried out by one of our approved carriers (myHermes, Royal Mail or DPD)
- We only ship to addresses that is provided at the time of order. or Paypal Registered verified address if paid with paypal.
- Signature may be required by Delivery Driver
- Safe location delivery can be arranged on request
- Standard and Express Shipping only offered UK Mainland however if ordering form over seas please select correct shipping service.
- Should you need shipping outside our delivery area, please contact us
- Orders placed weekdays Mon - Thurs before 11am will be dispatched NEXT working day
- Orders placed after 11am will be not be dispatched until following working day (next day +1)
- Orders placed after 11am Fri, all day Saturday & Sunday will be dispatched on Tuesday
- Missed and/or redelivery will be charged at service providers set rate.
- If your address is in a obscure location please let us know and we will provide much information to delivery company as possible
All goods sent using Parce2go and Parcelforce parcels are fully tracked and a tracking number will be sent for your information.
Returns Policy
Our policy lasts 14 days. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You MUST email us first to inform you wish to return an item and the reason for return. Based on this information we will issue a Return Authorisation Code (RAC) and special instruction for return, without a RAC we will not accept any return . Buyer is responsible for return shipping (any cost related) and 20% restocking fee will be charged to any refund, any missing or damaged goods will be charged for at management discretion (and/or refund rejected). Original Shipping Charges and/or surcharges will not be refunded under any circumstance.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Down loadable software products
* Personalised or Custom Ordered Items (ie branded, customised and none standard size)
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your method of payment again.
Then contact your payment method company, it may take some time before your refund is officially posted.
Next contact payment method Company. There is often some processing time before a refund is posted.